Top 10 Questions


The top 10... 


1. I'm a tenant, not the landlord - can I still do this?  

YES you can. 

In fact, we've designed our model to work for tenants and landlords alike.

For example, if a tenant either vacates or ceases trading, Upstream retains ownership of the asset and is responsible for insurance and maintenance etc. We can then offer incoming tenants low solar rates as an incentive. If the building is sold we either retain ownership, transferred under the same agreement or the incoming owner can purchase the asset from us.  


2. What if the solar panels need replacing? 

Upstream will replace them. We will have invested in the asset and have a clear interest in immediately replacing any non-performing hardware to avoid losses.


3, Do I stay connected to the grid? 

Yes. The simplest solution for businesses at the moment is that you stay connected to the grid, in case the panels produce less than you need on a given day and for power at night. If you'd like to go 100% off-grid, we can do that by including batteries in your package. This is actually a cost-effective solution for a number of Australian businesses in certain areas.

Most systems are currently designed to keep grid usage as low as possible since feed-in tariffs are low and likely to get lower.


You will continue to receive a bill from your grid provider, but if you'd like to simplify things, we can receive your bill on your behalf and merge it with ours, so you have only one bill to worry about each month. 


4. Who insures against fire, theft and damage? 

We do. 


5. Do I have to do anything to maintain the panels? 

Nope. Upstream uses third party companies to keep your solar system operating smoothly. 


6. What if a tenant wants to leave the premises?

Many of our power purchase agreements are signed with tenants. If a tenant goes out of business or leaves the premises there are a number of options: 

1. They can take the solar assets with them - they would cover the cost of removing and make good to Upstream. 
2. They can transfer the agreement to the landlord - if the landlord is open to it. 
3. They can transfer the agreement to an incoming tenant - if they are open to it. 

4. If none of the above options is workable, Upstream will retain the assets and cover ongoing insurance and maintenance. We will most likely sell the power to the grid. A Make Whole amount may be payable - this is based on the timing and the historical average bill size. 


7. How long do I have to sign up for? 

We're flexible. Most of our contracts are for 10 years. We can go as low as 5 years and as high as 25 years. The shorter the term, the more you'll pay each month. 


8. What if there's damage to my roof (before, during or after installation)?

Our install partners provide a 10-year workmanship warranty covering property damage including water leaks.


9. I'm a landlord, I don't pay for the electricity on site, why should I install solar?

Offer cheaper, clean energy to attract tenants faster and keep them for longer - plus, you can often generate an additional return.

Improved NABERS & Green Star ratings.

Create an energy revenue stream from your tenants - At the end of the deal term, Upstream will transfer the asset to you and you will receive no further bills from us. 


10. What if better technology comes along and I want to upgrade?

Upstream is constantly on the lookout for promising new technology. If new hardware comes onto the market and can deliver benefit, we will present a business case to clients to upgrade their equipment. We are currently pursuing storage technologies in this space.



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