Collection of your personal information
There are many aspects of the site that can be viewed without providing personal information, however, for access to future Upstream Energy customer support features you are required to submit personally identifiable information. This may include but not limited to a energy usage information, a unique username and password, or providing sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Upstream Energy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic trends and possibly delivering personalised content to you while you are at this site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Upstream Energy reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Upstream Energy is governed by Australian Consumer Law. You may make a complaint directly to Upstream via email or phone, or You may also contact the Office of the Australian Information (OAIC). Generally, the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.
Call: (02) 8226 8616
Upstream Energy Level 26 1 Bligh Street Sydney NSW 2000 AUSTRALIA